Refund policy

Effective Date: 6 July 2026

At Tasteaze, we are committed to delivering premium artisan clarified butter made with the finest ingredients and exceptional care. Your satisfaction is important to us.

Due to the nature of our products, we cannot accept returns of food items once delivered. We only accept returns if: the product arrives damaged, the incorrect item was sent, the product is defective or unfit for consumption, or the order is lost during delivery.

If your order arrives damaged or incorrect, contact us within 48 hours at hello@tasteaze.co.uk with your order number, a description of the issue, and photos of the product and packaging.

Approved refunds will be processed to your original payment method within 5–10 business days. We cannot refund opened, consumed, or improperly stored products, or change-of-mind cancellations after dispatch.

Our Tasteaze Satisfaction Guarantee: We stand behind every jar we produce. If there is ever a genuine issue with your order, we'll make it right through a replacement or refund where appropriate.

Contact: hello@tasteaze.co.uk | www.tasteaze.co.uk